You should print a copy of these Terms or save them to your computer for future reference. We may amend these Terms from time to time. Every time you wish to order products, we advise you to check these Terms to ensure you understand the terms which will apply at that time.
The term Chamberi Madrid Ltd ('us' or 'we') refers to the owner of this Site whose registered office is 50 Cerne Abbas, 46 The Avenue, Poole, Dorset BH13 6HF. Our company registration number is 10238784 and was registered in the UK. Our company VAT registration number is available on request.
The term 'you' refers to the user or viewer of our Site.
Terms of Sale
When you place an order on our Site you automatically agree to our Terms and Conditions. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. Once your details have been verified you will receive your 'Order Confirmation' email. Unless you cancel your order, acceptance of your order is when we dispatch the goods and completion of the contract between you and Chamberi Madrid Ltd is when you receive the goods.
We will send you a Dispatch Confirmation email confirming that the order has been dispatched. Up until the point of dispatch your order may be subject to further validation checks. All card payments are subject to authorisation by your card issuer and we take payment on the day that the order is placed.
The contract between you and us will only be formed when (and not before) we send you the shipping confirmation email and receive settlement of all sums due in respect of the products. Until this time, we retain ownership of the products and are entitled to sell them in the ordinary course of our business. You may not cancel or vary your order once it has been accepted.
We can only accept orders for items that are shown on the Site as being in stock. In the unlikely event that we cannot supply you with any or all of the items you ordered we will inform you by email. If you have already paid for the item we will refund you in full as soon as reasonably possible. We reserve the right to refuse to supply any person for any reason at any time at our sole discretion, including, but not limited to, our inability to obtain authorisation for payment.
We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Site for any particular purpose.
Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price.
Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. The packaging of the products may vary from that shown on images on our website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
All products shown on our website are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible, and in any event within 30 calendar days of the day of our notification. For the avoidance of doubt other goods ordered by you in the same or separate orders will be dispatched in the normal way.
Our right to vary these terms
We may revise these Terms at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order. Otherwise, no alteration of these terms and conditions shall apply unless agreed in writing between us and you.
Pricing and VAT
All prices are inclusive of UK VAT.
Orders must be placed using a UK billing address and are charged in British Pounds (GBP). Payment Order payments can be made using PayPal or a debit/credit card. The card used must be registered to the billing address given.
We accept the following cards: Mastercard, Visa, and Visa Electron. Payment will be debited and cleared from your account upon receipt of your order by Chamberi Madrid Ltd. All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses to authorise payment to Chamberi Madrid Ltd, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
We are generally unable to amend an order once it has been placed. Please ensure you check your order details are correct before submitting it to us. If you do make a mistake please email us as soon as possible to make the amendments at email@example.com
Dispatch and Delivery
Ordered goods will be delivered to the address entered by you on the online order. We are responsible for each package until it is delivered to you. A signature is required upon receipt of the goods at which point responsibility for your purchased goods transfers to you. If a signature is obtained from someone other than you at the delivery address you have specified then you accept that this signature constitutes evidence of delivery and responsibility for the goods transfers to you in the same way.
Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation email, unless there is an event or act beyond our reasonable control. If we are unable to meet the estimated delivery date because of such an event or act, we will contact you with a revised estimated delivery
We are unable to deliver to PO Box addresses.
We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
The products will be your responsibility from the completion of delivery or you collect them from us (as the case may be). Return and Refund Policy
If you are not completely satisfied with your online purchase, we offer to refund on goods that are returned to us within 28 days (from the day the goods were delivered to you).
The items must be unused and returned in a resalable condition in the original packaging. We cannot accept responsibility for goods lost or damaged in transit. Refunds are processed via the original payment method within 5 working days of receipt. Funds may take a further 5 working days to appear in your account. As a consumer, you will always have legal rights in relation to products that are faulty or not as described.
These legal rights are not affected by the returns policy in these Terms.
Cancelling Your Order As an EU a consumer, you have a legal right to cancel an entire order under the Consumer Contracts Regulations 2013 no longer than 14 calendar days after the day on which you receive the products. This means that during this time if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the contract and receive a refund. You just need to tell us that you wish to cancel the contract. Send your written notification to our Online Advice Team at firstname.lastname@example.org. Your notification must specify that you wish to cancel the entire order under the Consumer Contracts Regulations 2013. The item must be returned in a resalable condition in the original packaging within 28 days of you receiving it. We will refund your original order in full, including any postage paid, within 14 days of the entire order being back in our possession or (if earlier) evidence being provided confirming the order has been returned. You are responsible for any shipping costs and insurance. We cannot accept responsibility for goods that are lost or damaged in transit.
Disclaimer of Liability
Pictures, illustrations or descriptions or any other information submitted or contained in this website or other advertising matter are for general information and guidance. There may be minor variations between the goods as shown or described on our website and those dispatched to you without affecting their function, quality or price. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. The packaging of the products may vary from that shown on images on our website. All products shown on our website are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible, and in any event within 30 calendar days of the day of our notification. For the avoidance of doubt other goods ordered by you in the same or separate orders will be dispatched in the normal way. This Site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs. You are permitted to use this content only as expressly authorised by Chamberi Madrid Ltd and/or its third party licensors. Unauthorised use of this Site may give rise to a claim for damages and/or be a criminal offence. Chamberi Madrid Ltd. shall be under no liability in respect of any defect in the goods arising from fair wear and tear, wilful damage, negligence, abnormal usage conditions, failure to follow our instructions, misuse or alteration or repair of the ordered goods without our approval. Chamberi Madrid Ltd. does not in any way exclude or limit our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) anything for which liability cannot be excluded by applicable law. Chamberi Madrid Ltd will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under these Terms and Conditions.
Events outside our control.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a contract our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over Gift Vouchers and other Promotional Codes
Chamberi Gift cards, discount codes and online promotions are valid only for use through chamberi.co.uk. Other Terms Chamberi.co.uk will not be liable for any loss or damage caused by misuse of this site via a denial of service attack or a distributed denial-of-service attack or any other viruses or other technologically harmful material that may infect your computer equipment. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. A contract for the purchase of products through our website and any dispute or claim arising out of or in connection with it will be governed by English law if the laws of your habitual residence do not prevail, e.g. because they cannot be derogated. You and we both agree that the courts of England will have non-exclusive jurisdiction. This contract is between you and us. No other person shall have any rights to enforce any of its terms.